Support
Answers to the usual questions, and a way to reach us.
Where do the prices come from?
Each item is valued at the lowest ask for its exact size on StockX, US market. Product pages also compare the lowest ask at GOAT, Alias, Flight Club and Kicks Crew. Prices can be up to a day old, so treat them as a guide, not an offer.
Why doesn't a price match what I see on StockX?
Asks change through the day, and Vantage refreshes them on a schedule rather than every second. Vantage also shows US prices before fees, shipping and tax. Pull down on a product page to refresh it.
Do I need an account?
No. Your inventory syncs through your own iCloud, so signing in to iCloud on your iPhone is all it takes. Using the same Apple ID on another iPhone brings everything across.
How do I scan a box?
In Inventory, tap + and then Scan Barcode, and fit the box label in the frame. A known barcode opens the product at your size. If the barcode is new, Vantage reads the style code instead, or you can tap any text on the label to search for it.
When do price alerts fire?
When the lowest ask in any size is at or below your price. Alerts are checked on your iPhone after prices refresh, including in the background as iOS allows, so one can arrive a little after the price moved.
Can I import my spreadsheet?
Yes. More → Import takes a CSV: match your columns (name and price are required) and Vantage creates the items. You can export inventory, sales and expenses as CSV from the same screen.
How do I delete my data?
More → Account → Delete All Data removes your items, sales, expenses and watchlist from your iPhone and from iCloud. Deleting the app alone leaves your iCloud copy in place.
Still stuck?
Email support@vantageinventory.app with your iPhone model, iOS version and what happened. Screenshots help.